Widerrufsrecht
Exchange & Returns:
Hassle-Free Returns
We will provide you with a shipping label at our discounted internal rate. Simply print it out and send back the item. If you can't print the label, please ask a friend with a printer for help. If you still face difficulties, contact us for further assistance. Once you've shipped the return, please notify us. We will process your refund as soon as we confirm receipt of the returned item.
Easy Exchanges
If you need to exchange an item, contact us and we will provide you with a shipping label at our discounted internal rate. Print it out and send back the item. After you have shipped the return, please notify us. We will send out the replacement item as soon as we confirm receipt of the returned product.
Other Important Considerations
- Ouder accepts returns or exchanges of Ouder products eligible to return within 30 calendar days of receipt of the products.
- Non-quality issues need to bear their own shipping costs.
- To receive a different product or the same product in a different color/size instead, please return your product for a refund, then place a new order online.
- The returned product must be in the exact same condition as the product sold. No labels can be removed privately, and the customer should submit both the original box of the product and all accessories and gifts inside when returning it.
- Returns or exchanges of incomplete, altered, worn, damaged, soiled products will not be accepted by Ouder and will be returned to you.
-In the event of a refund for malicious returns (same reason for defect, same product photo, and discrepancy between the returned product and the product sent from the warehouse), Ouder will process an exception for the recipient, shipping address, shipping email and account ID of such orders.
-Because the shoebox is not the main body of the goods, Ouder does not bear shipping costs for the return of signed orders for damaged shoeboxes.
-The return address will be provided by email after the application is submitted.
Contact Us: contact@ouder-club.com
Returns Policy
Returns Exchanges
*ALL SALES FINAL
Due to limited available quantities, we can only offer a return for items that are received damaged.
Once your damaged product return is received and inspected, we will notify you if your return is accepted or declined.
Items must remain in perfect condition. in their original condition with tags attached.
Refunds：
- Upon receipt of a product for which a return or exchange was requested, if the product meets those conditions, an exchange or refund will be issued.
- Refunds will be issued within 1 to 2 days after the package is received by our service department, which in the original method of payment and in the same currency as purchase.
