FAQs

Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package. At this point your order status will be updated to "complete" and you can track your package by visiting Order-tracking and providing the tracking number provided in your shipping confirmation email.

Once you have submitted your order, we have limited ability to make modifications. Please contact customer service as soon as possible with any requests as we are unable to make modifications or cancellations after we have started the shipment process.

We typically ship your goods within 48 hours, and shipping is complimentary.

Currently, Ouder is setting up a warehouse in New York, which will be operational at the beginning of June.

This enables us to provide efficient and convenient logistics services for our main customer base located in the United States, Canada, and the United Kingdom.

Committed to enhancing the shopping experience for every user, OUDER also utilizes third-party logistics services like FedEx and 4PX International.

OUDER has successfully shipped products to the following countries: South Korea, Japan, Hong Kong, France, Germany, Indonesia, Kuwait, Mexico, Poland, Russia, Singapore, South Africa, Cambodia, Malaysia, the Philippines, Thailand, and Vietnam.

We are excited to expand our sales to other regions and welcome your suggestions for new areas.

OUDER's third-party logistics service ensures direct delivery from our warehouse to your doorstep, providing high efficiency and low risk of package loss.

For most countries, the maximum delivery time is no more than 14 days, and we prioritize the fastest available shipping routes.

How can you help us expand to other regions?

If you need delivery to a country not listed above, please contact us! We will prioritize your request and ensure your satisfaction.

Your orders typically arrive within 7-14 days, but here's the kicker for our US customers: By June 1, 2024, our New York warehouse will be up and running, cutting delivery times down to just 3-7 days.

If you receive your order and find that the size isn't quite right or you're unsatisfied for any reason, you have up to 30 days to initiate a return or exchange. Simply contact us to express your concerns. We're here to ensure your satisfaction.

If you're not satisfied with your purchase, you can contact us within 30 days. We will provide you with a shipping label at our discounted internal rate. Simply print it out and send back the item. If you can't print the label, please ask a friend with a printer for help. If you still face difficulties, contact us for further assistance. Once you've shipped the return, please notify us. We will process your refund as soon as we confirm receipt of the returned item.

If you need to exchange an item, contact us and we will provide you with a shipping label at our discounted internal rate. Print it out and send back the item. After you have shipped the return, please notify us. We will send out the replacement item as soon as we confirm receipt of the returned product.

Wide-fit shoes. big head shoes feature ample toe room, replicating natural toe spread. This aids grip, stability, and positively impacts arch support, gait, balance, and posture.

There are plenty of sneaker brands — like New Balance, Hoka and Ouder — that make shoes specifically for people with wide feet.

The size range is 34-45 (4-11). Due to the shoes running large, we recommend choosing one size smaller than your usual.

White sneakers continue to dominate the market as always, and for good reason: they're cute, comfortable, versatile, and never go out of style. Ouder's classic series, in particular, embraces the emerging chunky style, taking the versatility of white sneakers to the next level.

The platforms' visual heft is a balanced complement to baggy jeans, crop tops or both.

Shoes will get dirty. You just can't avoid them accumulating dirt and stains as you wear them,especially white shoes. But if they are cleaned regularly and in the right way, white shoes can stay new and fresh for a long time.

Our series is your go-to destination for all things shoe care, offering a treasure trove of tips, tricks, and techniques to keep your kicks looking as fresh and fabulous as the day you first slipped them on.

Click here to check:OUDER Smile Care Tips

This shoe is made entirely of EVA material, with the outsole incorporating specialized materials and innovative tread patterns, delivering outstanding traction and grip to ensure stability and minimize the risk of accidents.

The size range is 34-45 (4-11). The size of Ouder holey kicks is standard, just purchase according to your usual size. If you prefer wearing socks or desire a looser fit, we recommend selecting a size larger than your usual choice.

Yes, platform Crocs are more comfortable than your average pair of Crocs. You can expect that classic Crocs feel with every step.

Ouder platform Crocs are made entirely of EVA material, which boasts good waterproof properties, resistant to water absorption, thus they're super easy to clean.

The pandemic set the stage for these shoes to make a comeback strong because a lot of us got used to shopping online from the comfort of our homes and, let's be real, comfort is king these days. That's where Crocs really shine.